Refund policy
At RENAMED, we accept returns and exchanges within 30 days of the delivery date, subject to the conditions below.
To start a return or exchange, please contact us first at info@therenamed.com. Items sent back without prior authorization will not be accepted.
For European Union customers, please also review the European Union Customers: 14-Day Right of Withdrawal section below. This statutory right applies in addition to our standard 30-day return and exchange policy.
EUROPEAN UNION CUSTOMERS: 14-DAY RIGHT OF WITHDRAWAL
If you are a consumer located in the European Union, you may have the legal right to cancel your order or request a return within 14 days of receiving your goods without giving a reason, subject to applicable EU consumer protection rules.
To exercise this right, please contact us at info@therenamed.com within 14 days of receiving your order.
For returns made under the EU 14-day right of withdrawal, customers are responsible for the cost of return shipping unless otherwise required by applicable law. The item must be returned unworn, unused, unwashed, with tags attached, and in its original packaging.
After the EU 14-day withdrawal period has passed, EU customers may still request a return or exchange under our standard 30-day return and exchange policy, provided that the item meets all return eligibility conditions listed below.
This EU right of withdrawal does not affect your legal rights regarding defective, damaged, or incorrectly supplied goods.
RETURN ELIGIBILITY
To be eligible for a return or exchange, your item must meet the following conditions:
• The item must be unworn, unused, unwashed, and in the same condition that you received it.
• The item must be returned with all original tags attached and in its original packaging.
• The item must be free from stains, makeup, perfume, deodorant, strong odors, damage, or signs of wear.
• Accessories and hardware items, including belts, chains, charms, and bags, must show no scratches, creasing, deformation, or signs of physical use.
• Customers must provide proof of purchase, such as an order number, receipt, or order confirmation email.
• Customers may be required to provide a clear product video showing the item condition, packaging, tags, and any issue being reported.
If an item shows signs of wear, alteration, damage, contamination, or missing tags, the return or exchange may be rejected.
RETURN PROCESS
- Contact us at info@therenamed.com within the applicable return window.
- Include your order number, the item you wish to return or exchange, and the reason for your request.
- Provide clear photos and/or a short product video showing the item condition.
- Once your request is reviewed and approved, we will provide return instructions and the most convenient return address available.
RETURN ADDRESS
Please do not send your item back to the manufacturer or to the address shown on the original package.
You must contact us first before returning any item. Once your return or exchange request is approved, we will provide the return address closest or most suitable to your location when available.
Items returned without prior authorization, or returned to the wrong address, will not be accepted.
RETURN SHIPPING COSTS
Customers are responsible for paying the shipping costs for returning or exchanging items to the return address we provide.
Original shipping costs are non-refundable unless otherwise required by applicable law or confirmed by our support team.
We strongly recommend using a trackable shipping service. RENAMED is not responsible for returned packages that are lost, delayed, damaged, or delivered to the wrong address during return shipping.
DEFECTIVE, DAMAGED, OR INCORRECT ITEMS
Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately at info@therenamed.com.
To help us review the issue, please provide:
• Your order number.
• Clear photos of the item.
• A clear product video showing the issue.
• Photos of the packaging and shipping label when applicable.
We will review each claim case by case. If the issue is confirmed, we will provide the appropriate solution, which may include a replacement, exchange, refund, or other resolution according to the situation and applicable law.
We reserve the right to reject claims if the damage appears to be caused by misuse, intentional alteration, improper care, normal wear and tear, or physical use after delivery.
NON-RETURNABLE AND NON-EXCHANGEABLE ITEMS
The following items cannot be returned or exchanged:
• Sale, promotional, clearance, or discounted items.
• Gift cards.
• Discount coupons, voucher codes, or store credits.
• Items with removed, damaged, or altered tags.
• Items that have been worn, washed, used, stained, contaminated, damaged, altered, or show signs of wear.
• Items returned without prior authorization.
• Items returned to the wrong address.
If you have questions about whether your item is eligible, please contact us before sending it back.
EXCHANGES
To exchange an item, please contact us first at info@therenamed.com.
Once your exchange request is approved, you will need to return the original item according to our return instructions. Customers are responsible for return shipping costs for exchanges.
The replacement item will be processed after the returned item has been received and inspected. If the requested replacement is unavailable, we may offer a refund or store credit where applicable.
REFUNDS
Once we receive and inspect your return, we will notify you whether your refund has been approved or rejected.
If approved, your refund will be issued to your original payment method within 5–10 business days. Please note that your bank or credit card provider may need additional time to process and post the refund.
Original shipping fees, return shipping fees, taxes, duties, and customs charges are non-refundable unless otherwise required by applicable law.
POLICY UPDATES
RENAMED reserves the right to update or amend this policy at any time within the limits of applicable law. If you have any questions about returns, exchanges, or refunds, please contact us at info@therenamed.com.