Shipping policy
Thank you for shopping with RENAMED.
This Shipping Policy explains how we process, ship, and deliver orders to customers in the United States, Canada, Europe, Australia, the United Kingdom, Japan, and other supported regions.
SHIPPING & DELIVERY
Order Processing Time
Orders are typically processed within 1–2 business days after payment is confirmed.
Please note that processing times may be slightly extended during promotional periods, holidays, new product drops, or high-volume sales events.
SHIPPING RATES
Standard Shipping
• Free standard shipping on orders over $50 USD.
• Standard shipping is $9.99 USD for orders under $50 USD.
Expedited Shipping
• Expedited shipping is available for $29.99 USD.
Shipping fees are calculated and displayed at checkout before payment.
ESTIMATED DELIVERY TIMES
Delivery time starts after the order has been processed and shipped.
United States
• Standard Shipping: 8–10 business days.
• Expedited Shipping: 6–8 business days.
Canada
• Standard Shipping: 8–12 business days.
• Expedited Shipping: 6–8 business days.
Europe
• Standard Shipping: 8–12 business days.
• Expedited Shipping: 6–8 business days.
Australia
• Standard Shipping: 8–12 business days.
• Expedited Shipping: 6–8 business days.
United Kingdom
• Standard Shipping: 8–12 business days.
• Expedited Shipping: 6–8 business days.
Japan
• Standard Shipping: 8–12 business days.
• Expedited Shipping: 6–8 business days.
Other Supported Regions
• Standard Shipping: 8–12 business days.
• Expedited Shipping: 6–8 business days.
Please note that all delivery times are estimates and cannot be guaranteed. Delivery may be affected by customs clearance, weather conditions, local carrier delays, public holidays, incorrect shipping information, or other circumstances beyond our control.
In rare cases, delivery may take longer than expected, especially during peak seasons or when additional overseas replenishment is required.
SHIPPING COVERAGE
We currently ship to the United States, Canada, Europe, Australia, the United Kingdom, Japan, and other supported international regions.
Deliveries are usually made on business days, excluding weekends and public holidays.
Please ensure that your shipping address is complete and accurate before placing your order. RENAMED is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated shipping information.
ORDER TRACKING
Once your order has been processed and shipped, you will receive a shipping confirmation email with a tracking number or tracking link.
Please note that tracking information may take several days to update after the package has been shipped.
If your tracking information has not updated for an extended period, please contact us at info@therenamed.com with your order number.
CUSTOMS, DUTIES, AND TAXES
Product prices at RENAMED include applicable taxes where required.
For international orders, customs duties and import-related charges are covered by RENAMED whenever applicable. Customers usually do not need to pay additional customs duties upon delivery.
Please note that customs clearance times may vary by country or region. RENAMED is not responsible for delays caused by customs inspections, local customs procedures, or circumstances beyond our control.
DELAYED, LOST, OR DAMAGED PACKAGES
If your order is delayed, lost, or arrives damaged, please contact us at info@therenamed.com as soon as possible.
To help us review the issue, please include:
• Your order number.
• Your tracking number.
• A brief description of the issue.
• Clear photos or video if the package or item arrived damaged.
We will review the situation and work with the shipping carrier when necessary.
If a delay is confirmed during transit, we will help monitor the package and provide updates where possible. If a package is confirmed lost by the carrier, we will review the case and provide an appropriate solution based on the situation.
INCORRECT SHIPPING ADDRESS
Please check your shipping address carefully before placing your order.
If you entered an incorrect address, contact us immediately at info@therenamed.com.
Once an order has been processed or shipped, we may not be able to change the delivery address. RENAMED is not responsible for packages delivered to an incorrect address provided by the customer.
ORDER CANCELLATION
Orders may be cancelled only if they have not yet entered the processing or shipping stage.
Once an order has been processed, packed, or shipped, cancellations may no longer be accepted.
If you need to request a cancellation, please contact us as soon as possible at info@therenamed.com.
CONTACT US
If you have any questions about shipping, delivery times, tracking, or your order status, please contact us at:
Email: info@therenamed.com